Refund and Returns Policy

In case of damaged or incorrect products, the product may be eligible for replacement or return, subject to our policy.

  • For an exchange or return, email us within 48 hours of receiving your package at shabnamt27@gmail.com. Include your order number, exchange details, and an image of the purchased product.
  • All exchanged products must be unused, with all original tags and packaging intact.
  • Replacement products will be dispatched within 7–10 working days after the returned package is received. No additional replacement charge will apply where the replacement is approved. Reverse pickup is not available; customers must ship the products to us.
  • If the packaging appears tampered with or damaged before opening, please refuse delivery and return the package to the delivery person.
  • Once a return or exchange is approved, a credit code or credit note may be issued according to the applicable policy. Credit notes are valid for two months from the date of issue.
  • If you receive an empty package, notify us within 24 hours of delivery at shabnamt27@gmail.com so we can investigate and determine the appropriate resolution.
  • Personalised products, ceramics, and glasses are non-returnable.
  • Returns are not applicable to bulk or corporate orders, unless required by applicable law.
  • Gift cards and vouchers are non-refundable.
  • Products where personal hygiene is a consideration, including socks, eye masks, cosmetics, steel straws, face masks, jewellery, and soaps, are not eligible for return, subject to applicable law.
  • Products purchased during a sale cannot be returned or exchanged, except where required by applicable law or where a product is defective or incorrect.
  • For missing, damaged, or broken items, please provide an unboxing video within 48 hours of delivery to help us investigate your claim.
  • If an exchange product is unavailable, an appropriate credit note or alternative resolution will be communicated to you.
  • Shipping charges are generally non-refundable, except where a refund is required by applicable law or our policy.
  • For prepaid orders cancelled before shipment, any applicable deductions must be disclosed and handled in accordance with applicable law and the terms communicated at purchase.
  • Credit notes are valid for two months from the date of issue and cannot be combined with other codes or offers unless otherwise specified.
  • Accessories are non-returnable, subject to applicable law and exceptions for defective or incorrect products.
  • Our office is closed on Saturdays and Sundays. Requests received during the weekend will normally be processed on the next working day.

If you have any questions about a product before ordering, please contact us. We will be happy to share product photos or videos in real time through WhatsApp, email, or other available channels.

Phone: +91 9821351032 (10:30 AM–6:00 PM, Monday to Saturday)

Email: shabnamt27@gmail.com

Fraud Prevention Notice: Beware of fraudulent calls. Prairie by Shabnam will never ask you to participate in lucky draw contests or share your OTP, account details, or transfer money to claim vouchers or prizes. Report suspicious calls to the relevant authorities.

Disclaimer

Product images on our website are intended as a visual representation. Actual product shades and colours may vary slightly due to screen settings and display differences.

Please follow the product care instructions. If you have questions about the suitability or care of a product, contact us before use. Damage resulting from misuse or improper care may not be eligible for a return or exchange. For clearance products that arrive damaged or defective, please contact us promptly after delivery.

Shipping charges will not normally be refunded, except where required by applicable law or our policy.

Cancellation Policy

How do I cancel an order on Prairie by Shabnam?

If you need to cancel an order, please email shabnamt27@gmail.com or contact us on WhatsApp at +91 9821351032 within 24 hours of placing your order. Include your order number in your message. Cancellation requests are subject to order status and the applicable cancellation policy.

Refund Policy

Refunds for eligible paid orders will be processed according to our refund policy. This includes qualifying cases involving damaged, defective, or incorrect products. Applicable shipping charges of ₹70 or the actual amount charged are generally non-refundable, except where required by law or our policy.

Payment

Prairie by Shabnam accepts the payment methods displayed at checkout. Available options may vary depending on your location and the payment services supported at the time of purchase.